Can’t create a myID

You may not be able to create a myID, opens in a new tab for the following reasons.

Identification issues

• Your identity documents aren’t verified.
• Your documents aren’t valid or have expired.
• You are not an Australian citizen or don’t have a relevant visa.
• Your photo doesn’t meet requirements.

Names don’t match

• Your name has changed since you set up your myID.
• Your name in myID doesn’t match your identity documents.
• You incorrectly entered your name when setting up your myID.

Other reasons

• You need to update your email in the myID app.
• You already have an account.

For more information, go to Verifying your identity, opens in a new tab.