Before you start, find out who is a principal authority for your business in Relationship Authorisation Manager (RAM). This is someone listed on the Australian Business Register (ABR) as a responsible person for the business. They are often the owner or a company director.

 to onboard a business to the Export Service:

Step 1: Set up your myID if you don’t have one

 is your personal Digital ID with the Australian Government. Set up your myID with your personal email address, 

 a shared or work email. The identity documents you provide to set up myID are linked to the email you use.

You won’t need to use a personal email address for the Export Service. You can use your work email address to receive Export Service notifications or set up email sign-in.

Step 2: Check and strengthen your myID if you need to

Before linking your business in RAM, make sure your myID strength is ‘Strong’:

If you can only achieve a ‘Standard’ myID, you can link your business by calling RAM support on 

You must now link the business to your myID in RAM:

When your business shows a status of ‘active’ you can leave RAM and go to the 

Step 4: Set up your Export Service account

If your business has an authorisation administrator assigned in RAM, they can also set up the Export Service account.

Step 5: Invite others to act for your business

Invite other people, such as your export manager or office staff, to act for your business in the Export Service:

If you don’t manage exports yourself, you can now hand over tasks to the person who does. Once they’re invited, they’ll:

Step 6: Accept an invitation to act for a business

If you work for an export business but are not the principal authority or an authorisation administrator, you’ll need to:

Email sign-in is an alternative way to access your Export Service account. You can use it as a back-up option if myID isn’t available.

Email sign-in gives you fewer permissions than myID. For example, you may not be able to manage establishments or apply for licences.

Once you’ve completed these steps, you can 

 to the Export Service to carry out tasks.

Get your business ready to use the Export Service.

Step-by-step onboarding guide to the Export Service

Create and manage your account. Get help with your Digital ID and myID.

Export Service account

Find out how to access our Export Service online with an Export Service account.

Create or use Digital ID and myID in the Export Service.

Manage a business and access to the Export Service or your account preferences.

Register and manage your export establishment. Or revoke its registration.

Establishment registrations

Register a new export establishment and propose an arrangement for us to approve.

Change a registered establishment's details, operations or management or control list.

Revoke an establishment’s export registration if someone else plans to register it.

View audit reports and non-compliance notices securely online.

Which registered establishments can use the Export Service, and what you can do.

Manage compliance

Access audit reports for a registered establishment.

Access older audit reports for a registered establishment not available in your account.

Audit reports

Learn about non-compliance notices issued for a registered establishment in an audit.

Access non-compliance notices issued in an audit of a registered establishment.

Find out more about evidence you need to provide to resolve a non-compliance notice.

Non-compliance notices

Compliance

Understand how to use the Tracking Animal Certification for Export (TRACE) system.

Find out about the Tracking Animal Certification for Export (TRACE) system.

Set up an Export Service account so you can access TRACE.

Find out what has changed when you use TRACE in the Export Service.

What you can do in TRACE based on your permission level.

About TRACE

Get your business ready to use TRACE in the Export Service.

If you already use TRACE, you need to connect it to the Export Service.

Frequently asked questions for accessing TRACE in the Export Service.

Set up and sign in

How to update personal details such as address, email address or phone number.

Change the people who can access TRACE to act for a business.

Find out how to manage people who can act for a livestock export licence.

Manage a TRACE account

TRACE

Find out what an error code and message means and how to solve it.

Error codes and messages

Error codes you may see when adding a business are 401, 422 and 500.

Error codes you may see when trying to accept an invite are 404 and 422.

The error code you may see related to your role in the Export Service is 403.

The Department of Agriculture, Fisheries and Forestry (DAFF) is seeking feedback from users about their experience and preferences when using Digital ID to access our online services.

If you currently transact online for export, import or biosecurity services, we invite you to take part in a short 10 to 15-minute survey.

Your feedback will help shape future identity and sign in options for our export and import services.

If you use our online export, import or biosecurity services, we'd like your feedback.

Help using the Export Service

We've updated the Export Service

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