Help using the Export Service

Find out what an error code and message means and how to solve it.

Error codes and messages

Step-by-step onboarding guide to the Export Service

Create and manage your account. Get help with your Digital ID and myID.

Export Service account

Find out how to access our Export Service online with an Export Service account.

Create an account

Create an Export Service account using Digital ID

Create an Export Service account using email sign-in

Add a business to the Export Service

Invite someone to act for a business

Accept an invite to act for a business

How is an account different to management or control?

What is Relationship Authorisation Manager?

Why do we use Relationship Authorisation Manager?

Troubleshoot Relationship Authorisation Manager issues

Roles and access levels in the Export Service

Principal Authority (Owner) role and access

Manager role and access

User role and access

Agent role and access

Use the Export Service as an individual

Create or use Digital ID and myID in the Export Service.

Digital ID and myID

What is Digital ID and why do we use it?

What identity strength do I need?

myID and the Export Service

Why should I not share a myID?

Manage a business and access to the Export Service or your account preferences.

Manage an account

Manage who can act for a business

Change someone’s access level

Cancel a sent invite

Missing or expired invites

Export Service notifications and messages

Manage contact preferences

Using the Export Service message centre

Add myID or email sign-in to your account

Manage email sign-in security settings

Manage your personal details

Change your email sign-in name or date of birth

Forgotten email sign-in address or password

Why can’t I see a business?

Why do I see the wrong business?

Remove yourself from a business in the Export Service

Access Export Service resources and systems

Close an Export Service account

Register and manage your export establishment. Or revoke its registration.

Establishment registrations

Register an establishment

Establishment registrations and the Export Service

When do I need to register an establishment?

Register a new establishment

Register more than one establishment

Can I register my establishment using the Export Service?

Manage an establishment

Change a business name

Change contact details

Change a location

Change the name of an establishment

Why can’t I access my establishment?

Why can’t I change my registration details?

What is management or control?

Change people or details in management or control

Details you need when adding someone to management or control

Do I need to be in management or control to approve export permits?

How we check if someone is suitable for management or control

Names in management or control don’t match

Change a commodity, product, operation or function

Change your facilities or equipment

Change an overseas listing

Details you need to provide about export products

View an application

Check an application's status

Edit an application

Delete an application

Withdraw an application

How long does it take to assess my application?

How will I know my application is approved?

Revoke an establishment’s registration

Revoke a registration

Revoke a registration and add a new occupier

Update an ABN

View audit reports and non-compliance notices securely online.

Compliance

Can I use the Export Service to manage compliance?

View and download audit reports

Why can’t I view older audit reports?

What is a non-compliance notice?

View and download non-compliance notices

Supporting documents for a non-compliance notice

Understand how to use the Tracking Animal Certification for Export (TRACE) system.

TRACE

What is TRACE?

TRACE has moved – create an Export Service account

How does my current TRACE process change?

TRACE permission levels in the Export Service

TRACE step-by-step onboarding guide to the Export Service

Connect TRACE to the Export Service

Frequently asked questions for accessing TRACE in the Export Service.

Onboarding FAQs

What Digital ID can I use?

Why do I have to use my personal identity for business transactions?

What if I can't provide the right ID to get a strong identity?

What is RAM and how do I link my business?

I can’t see my business in RAM 

What information is shared between myID, RAM and the Export Service?

What is a principal authority and why do they need to set up the account?

What if I manage exports but I’m not a principal authority?

Add a business errors

Error codes you may see when adding a business are 401, 422 and 500.

Invite errors

Error codes you may see when trying to accept an invite are 404 and 422.

Role errors

The error code you may see related to your role in the Export Service is 403.

Error codes and messages

Invite errors

Role errors

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