Find out what an error code and message means and how to solve it.

Error codes and messages

Troubleshoot errors that relate to assigned roles in the Export Service.

Role errors

The most common reasons you will see these errors are when you don’t have permission to:

The error code you may see related to your role in the Export Service is 403.

Link a business errors

Troubleshoot errors that relate to RAM or linking a business in an account.

Invite errors

Troubleshoot errors that relate to invites sent to people in a business.

Your assigned role in the Export Service may differ from your job title in the business.

Scroll down to Department of Agriculture, Fisheries and Forestry, and select 

Review the above details. If everything is correct, tick 

You have been authorised to access the Export Service. This means you will be able to sign in to an account and act on behalf of the business.

In this video, we'll look at some of the Establishment features that are now available in the Export Service. You can see how your business will benefit from these new, online methods to manage your relationship with the department.

With this early release of the Export Service, we're introducing online methods to manage your Establishment registrations, replacing the need to submit paper or PDF EX26b forms.

We're also making it possible for you to see your Establishment details, so you can easily understand what data we have captured about your Establishments.

These changes will decrease the time your business will spend managing your Registrations with us, streamlining processing times, allowing you to engage in the export industry sooner.

Now, let's take a look at the Establishment features we're releasing and are available to your business, today.

These features allow you to make direct applications to:

Once you have successfully signed in to the Export Service, you will be able to access any of the Establishments connected to your ABN, where you are a staff member on the Management and control list.

If you are not on the Management and control list, you will need to ask someone who is on the list to apply to have you added.

If you click into any of these establishments, the first thing you will see is the 'Establishment details' tab, where we play back your Registration information, including Contact details.

To edit your contact details, simply click the 'Edit' button, and fill out the form. This form comes pre-loaded with your existing details, making it easier to update them.

Once you submit the form, you'll receive a confirmation email and our staff will begin to process your application.

Adding or removing staff from management and control

To add or remove staff from your management and control list, you will need to navigate to the 'Management and control' tab, where you can see which staff members are currently on the list.

To edit the list, click the 'Add or remove people' button below.

This will take you to a draft page where you can select which staff members you may need to remove.

To add a new staff member, press the 'Add a new person' button and fill in the resulting form. This form will then ask you to fill in key details about your staff, and once you're done, the new staff member will appear in your draft list.

Once you're happy with your changes, clicking the 'Submit changes' button will send your application to us, ready for our staff to process as normal. We'll be in contact about the outcome of your application.

To add a new commodity, product, or operation to your Establishment Registration(s), you will first need to navigate to the 'Export operations' tab.

Here, you'll see 4 main actions you can take, represented in 4 boxes.

Clicking the first, left-most box labelled 'Add a commodity, product or operation' will open a new form.

In this form, simply choose the options that relate to the change(s) you wish to apply for.

For each option, you are given a field to provide details about the changes. Providing these details will allow us to direct your application to the right team in the department for processing.

Once you're happy with your changes, clicking the 'Continue' button will allow you to review what you've written.

If everything's correct, agreeing to the legal declaration and clicking the 'Confirm and submit' button will send your application to us to process as normal. Our staff will then be in contact with you regarding the next steps.

Clicking the second box labelled 'Make a structural change' will open a new form.

In this form, you only have to describe the structural change you wish to report to us, according to the guidance content displayed on the page.

Clicking the 'Continue' button will allow you to review what you've written and submit the application. These applications will be processed as per normal.

3: Removing a commodity, product or operation

Clicking the third box labelled 'Remove a commodity, product or operation' will open a new form.

In this form, you can choose the options that relate to the specific commodities, products or export operations you want to apply to remove from your registration. Again, you'll be able to detail the changes you want to make, to help us direct your application.

Clicking the 'Continue' button will take you to the review and submit page.

The fourth and final box on this page, labelled 'Make another type of variation' opens the last form we'll be discussing in this video.

In this form, you can tell us about any other type of variation you want to apply to make for your Registration or Approved Arrangement.

You can use this form when you're unsure what category your change fits into. You will be asked to provide as much detail as possible about the variation you are applying for in the given field. Our staff will use the information in this field to direct your application to the right team for processing.

Those were all the Establishment features we're releasing and are available now to people on the management and control list for an establishment.

To get started, your business owner or principal authority must give access to staff members through Digital Identity and myGovID.

Follow the link below this video, or go to the link displayed on screen to get started.

Create and manage your account. Get help with your Digital Identity and myGovID.

Export Service account

Find out how to access our Export Service online with an Export Service account.

Create an account

Follow our steps to create your account and access the Export Service.

How to create an Export Service account

Find out how to link a business to your Export Service account.

Link a business

Add people who need to access information and perform tasks for your business.

Invite someone to act on behalf of a business

Accept an invite to use the Export Service if you are an employee or third party.

Accept an invite to act on behalf of a business

Troubleshoot why you can’t create an account and fix common problems.

Can’t create an account

Find out more about RAM and how it relates to the Export Service.

What is Relationship Authorisation Manager?

Information on why we use RAM to confirm someone can act for a business.

Why do we use Relationship Authorisation Manager?

Fix problems related to using RAM for the Export Service.

Troubleshoot Relationship Authorisation Manager issues 

Each role has  varying access levels to ensure the right people can act for a business.

Roles and access levels in the Export Service

'Principal Authority (Owner)' is the Export Service role with the highest level of access.

Principal Authority (Owner) role and access

Find out how to be assigned as a ‘Manager’ and what access level this role has.

Manager role and access

What you can do for a business if you are assigned a ‘User’ role in the Export Service.

User role and access

An 'Agent' is a third party who has a basic level of access to the Export Service.

Agent role and access

Learn more about using the Export Service to export if you don’t have a business.

Can I use the Export Service as an individual?

Create or use Digital Identity and myGovID in the Export Service.

Digital Identity and myGovID

Learn more about proving who you are online to access the Export Service.

What is Digital Identity?

Why we use Digital Identity across government services including ours.

Why do I need Digital Identity for the Export Service?

Find information on the myGovID app and how to use it to create your Digital Identity.

What is myGovID?

How to create a Digital Identity with myGovID and sign in to the Export Service.

Create a myGovID

Learn about the risks of sharing your myGovID details with others.

Why should I not share a myGovID?

Set up a myGovID with the right strength to do things in our Export Service.

What myGovID strength do I need?

Troubleshoot why you can’t create a Digital Identity and fix common problems.

Can’t create a myGovID

Manage a business and access to the Export Service or your account preferences. 

Manage an account

Get help to display and access a business in your Export Service account.

Why can’t I see a business?

Find out why you are seeing the wrong business in your Export Service account. 

Why do I see the wrong business?

Unlink a business in your account if you no longer need to act on its behalf.

Unlink a business in the Export Service

Find out how to access export resources and systems in your Export Service account.

Access export resources and systems

How to close an account in the Export Service if you no longer need it. 

Close an account

How to add or remove someone’s access to the Export Service.

Manage who can act on behalf of a business

Change someone’s existing access level and permissions in the Export Service.

Change someone’s access level

Find out how to cancel an invite requesting someone to act for a business.

Cancel a sent invite

Find out why an invite to act on behalf of a business is missing or expired.

Missing or expired invites

Find out what we’ll notify you about regarding your Export Service activities.

Export Service notifications and messages

Update an email address for notifications or your notification preference.

Manage contact preferences

Register and manage your export establishment. Or revoke its registration.

Establishment registrations

Register a new export establishment and propose an arrangement for us to approve.

Register an establishment

We’re making it easier for registered establishments to transact with us.

Establishment registrations and the Export Service

When you do (and don’t) need to register an establishment for export.

When do I need to register an establishment?

Find out how to register an establishment in your Export Service account.

Register a new establishment

How to register with us if you have several establishments under the same business.

Register more than one establishment

Establishments you can register with the Export Service, based on the type of goods.

Can I register my establishment using the Export Service?

Change a registered establishment's details, operations or management and control list.

Manage an establishment

Find out why you can’t view and manage a registered establishment.

Why can’t I access my establishment?

Change the business name(s) of a registered establishment.

Change a business name

Change a phone number, email or postal address of a registered establishment.

Change contact details

What you need to do if a registered establishment moves to another address.

Change a location

Learn more about the registration details of a registered establishment in your account.

Why can’t I change my registration details?

Who can be in management and control of a registered establishment.

What is management and control?

What to do if names in management and control and myGovID don’t match. 

Names in management and control don’t match

Change who can direct export operations for a registered establishment.

Change people or details in management and control

Management and control requirements vary depending on commodity.

Do I need to be in management and control to approve export permits?

Have this information ready before you add someone to management and control.

Details you need to add someone to management and control

Learn how we assess management and control applications.

How we check if someone is suitable for management and control

Add or remove a commodity or product to a registered establishment.

Change a commodity, product, operation or function

Make a structural change to a registered establishment.

Change your facilities or equipment

How to make a change to a registered establishment that's not listed elsewhere.

Change something else about your export operations

Add or remove a registered establishment's overseas listing.

Change an overseas listing

How to change applications for registered establishments before you submit them.

Edit an application

See an application you have submitted for a registered establishment in your account.

View an application

Find out the timeframe for a decision on an application for a registered establishment.

How long does it take to assess my application?

What happens next with an application for a registered establishment.

How will I know my application is approved?

Revoke an establishment registration and nominate a new occupier if you need to. 

Revoke an establishment’s registration

How to apply if you no longer want an establishment to be export registered.

Revoke a registration

Revoke an establishment export registration if someone else plans to register it.

Revoke a registration and add a new occupier

View audit reports and non-compliance notices securely online.

Compliance

Which registered establishments can use the Export Service, now and in the future.

Can I use the Export Service to manage compliance?

Access audit reports for a plant registered establishment in your account.

View audit reports

View non-compliance notices issued in an audit of a plant registered establishment.

Role errors

Need more help?