Find out how to pay and manage your invoices with us.

About invoices and payments in the Export Service

Accept an invite to use the Export Service if you are an employee or third party.

Accept an invite to act for a business

Find out how to access export systems in your Export Service account.

Access Export Service resources and systems

Your Export Service role is not the same as being in management or control.

How is an account different to management or control?

Find out how to add a business to an Export Service account.

Add a business to the Export Service

Error codes you may see when adding a business are 401, 422 and 500.

Add a business errors

Change the people who can access TRACE to act for a business.

Add, edit or remove a person in TRACE

Find out how to manage people who can act for a livestock export licence.

Add, edit or remove a person on a livestock export licence

Add myID or email sign-in to your Export Service account.

Add myID or email sign-in to your account

An 'Agent' is a third party who has a basic level of access to the Export Service.

Agent role and access

Establishments you can register using the Export Service, based on their type of goods for export.

Can I register my establishment using the Export Service?

Which registered establishments can use the Export Service, and what you can do.

Can I use the Export Service to manage compliance?

You can cancel an invite requesting someone to act for a business if you need to.

Cancel a sent invite

Find out why you can’t see a registered establishment in the Export Service.

Why can’t I access my establishment?

Learn more about the registration details of a registered establishment in your Export Service account.

Why can’t I change my registration details?

Find out why you can't access a business in your Export Service account.

Why can’t I see a business?

What to do as a principal authority if your business doesn't appear in RAM.

I can’t see my business in RAM 

Apply to change the business name(s) of a registered establishment.

Change a business name

Add or remove a commodity or product for a registered establishment.

Change a commodity, product, operation or function

Apply to change a phone number, email or postal address of a registered establishment.

Change contact details

Follow the steps to change your email sign-in name or date of birth

Change your email sign-in name or date of birth

Make a significant variation to your approved arrangement.

Change your facilities or equipment

What you need to do if a registered establishment moves to a new address.

Change a location

Add or remove a registered establishment's overseas listing.

Change an overseas listing

Change who can direct export operations for a registered establishment or their details.

Change people or details in management or control

Change someone’s existing access level and permissions in the Export Service.

Change someone’s access level

Apply to change the name of a registered establishment.

Change the name of an establishment

See the status of an application for a registered establishment.

Check an application's status

Learn how we assess management or control applications.

How we check if someone is suitable for management or control

How to close an account in the Export Service if you no longer need it.

Close an Export Service account

If you already use TRACE, you need to connect it to the Export Service.

Connect TRACE to the Export Service

Follow our steps to create your account and use the Export Service.

Create an Export Service account using Digital ID

An email sign-in gives you access to some of our services. You can use it instead of a Digital ID.

Create an Export Service account using email sign-in

How to delete an application for a registered establishment before it is submitted.

Delete an application

Have this information ready before you add someone to management or control.

Details you need when adding someone to management or control

Find out what you need to tell us about your commodities, products and operations.

Details you need to provide about export products 

I didn’t receive a verification email or my link has expired 

How to change an application for a registered establishment before it is submitted.

Edit an application

Find out what to do if you have forgotten your email or password.

Forgotten email sign-in address or password

We’re making it easier for export registered establishments to transact with us.

Establishment registrations and the Export Service

Find out how we’ll notify you about your Export Service activities.

Export Service notifications and messages

User roles in TRACE, the Export Service and RAM do not affect one another.

How do roles in TRACE relate to the Export Service or RAM?

Find out the timeframe for a decision on an application for a registered establishment.

How long does it take to assess my application?

Find out what has changed when you use TRACE in the Export Service.

How does my current TRACE process change?

Learn how to set up email sign-in to access your Export Service account without myID.

How do I sign in if myID isn't working?

What happens next with an application for a registered establishment and how to know it's approved.

How will I know my application is approved?

Set up the right identity strength to do tasks in the Export Service.

What identity strength do I need?

Error codes you may see when trying to accept an invite are 404 and 422.

Invite errors

Invite people to carry out tasks for a business in the Export Service.

Invite someone to act for a business

Update an email address or notification preferences in your account.

Manage contact preferences

How to update personal details such as address, email address or phone number.

Manage details in TRACE and the Export Service

Follow the steps to change your sign-in email address, password or mobile number.

Manage email sign-in security settings

How to add or remove someone’s permission to act for a business.

Manage who can act for a business

Find out how to update your personal details in your Export Service account.

Manage your personal details

Management or control requirements vary depending on commodity.

Do I need to be in management or control to approve export permits?

Find out how to be assigned as a ‘Manager’ and what access level this role has.

Manager role and access

Find out why an invite to act for a business may be missing or expired.

Missing or expired invites

How to register with us if you have several establishments under the same business.

Register more than one establishment

Learn about myID and how we use it in the Export Service.

myID and the Export Service

What to do if names in management or control and myID don’t match.

Names in management or control don’t match

How to manage email addresses in the Export Service.

I'm not sure which email address to use

Get your business ready to use the Export Service.

Step-by-step onboarding guide to the Export Service

Get your business ready to use TRACE in the Export Service.

TRACE step-by-step onboarding guide to the Export Service

Find out how to review, pay and manage your invoices with us online.

Pay your tax invoices in the Export Service

'Principal Authority (Owner)' is the Export Service role with the highest level of access.

Principal Authority (Owner) role and access

Find out how to register a new establishment in your Export Service account.

Register a new establishment

How to remove yourself from a business in an Export Service account.

Remove yourself from a business in the Export Service

How to apply if you no longer want an establishment to be export registered.

Revoke a registration

Revoke an establishment’s export registration if someone else plans to register it.

Revoke a registration and add a new occupier

The error code you may see related to your role in the Export Service is 403.

Role errors

Each role has varying access levels to ensure the right people can act for a business.

Roles and access levels in the Export Service

If you use our online export, import or biosecurity services, we'd like your feedback.

Share your thoughts on digital identity

Find out more about evidence you need to provide to resolve a non-compliance notice.

Supporting documents for a non-compliance notice

Set up an Export Service account so you can access TRACE.

TRACE has moved – create an Export Service account

What you can do in TRACE based on your permission level.

TRACE permission levels in the Export Service

Fix problems related to using RAM for the Export Service.

Troubleshoot Relationship Authorisation Manager issues 

Revoke an establishment’s export registration if there’s an update to the Australian Business Number (ABN).

Update an ABN

Learn more about using the Export Service to export if you don’t have a business.

Use the Export Service as an individual

What you can do for a business if you are assigned a ‘User’ role in the Export Service.

User role and access

Find out how to view and handle messages we send you.

Using the Export Service message centre

See a submitted application for a registered establishment.

View an application

Access audit reports for a registered establishment.

View and download audit reports

Access non-compliance notices issued in an audit of a registered establishment.

View and download non-compliance notices

You can only use myID for the Export Service. The identity strength you need depends on your business role.

What Digital ID can I use? 

You don't need a 'Strong' identity strength myID to set up an Export Service account for a business, but it may help.

What if I can't provide the right ID to get a strong identity?

How to access the Export Service if you manage exports in TRACE.

What if I manage exports but I’m not a principal authority?

We receive a small amount of information about you and your business from myID and RAM.

What information is shared between myID, RAM and the Export Service?

Learn about non-compliance notices issued for a registered establishment in an audit.

What is a non-compliance notice?

A principal authority is a director or senior associate of a business. They have the right level of authorisation to set up the account.

What is a principal authority and why do they need to set up the account? 

Why government services including the Export Service use Digital ID.

What is Digital ID and why do we use it?

Who can be in management or control of a registered establishment.

What is management or control?

Find out more about RAM and how it relates to the Export Service.

What is Relationship Authorisation Manager?

A principal authority can link their business in RAM to set up an Export Service account.

What is RAM and how do I link my business?

Find out about the Tracking Animal Certification for Export (TRACE) system.

What is TRACE?

How you access the Export Service depends on your role in the business you work for.

What options do I have to create my account?

When you do (and don’t) need to register an establishment for export.

When do I need to register an establishment?

Access older audit reports for a registered establishment not available in your account.

Why can’t I view older audit reports?

You need to use your personal Digital ID so we can verify you are who you say you are.

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About invoices and payments in the Export Service

Accept an invite to act for a business

Access Export Service resources and systems

How is an account different to management or control?

Add a business to the Export Service