Manage who can act on behalf of a business

Only those assigned a Principal Authority or Manager role in the Export Service can invite others to act on behalf of a business.

You can invite others when you set up your account or later.

Anyone you invite will need a myGovID.

We recommend not using a shared email address to invite someone.

When you add someone to a business in the Export Service, you also need to assign them a role and a level of access.

The Export Service has 4 roles with varying permission and access levels.

A Principal Authority can assign someone a Manager role, and a Manager can invite others and assign them an access level.

For more information, go to Roles and access levels in the Export Service, in the Help section of the Export Service.

To add a person who can act on behalf of a business, sign into your Export Service account.

Then select the business.

Select Access overview and then select Invite a person.

Follow the prompts to enter their details and assign them a role in the Export Service.

The person will receive an email inviting them to set up an Export Service account linked to your business.

They have 7 days to accept the invite.

You can also resend or cancel someone's invite before they access it or remove someone's existing access.

You can't restore someone's access if they were removed permanently at an earlier time.

For example, if the person no longer works for your business, you can only restore their access if you invite them again.

To resend or cancel someone's invite or remove their access, sign into your Export Service account.

Select the business.

Select Access overview on the business dashboard, then select the Invited or Access tab.

Find the person's name and under the action column, select the link to resend their invite or change their access, and confirm the change.

If you need more help, you can email us at exportservice@aff.gov.au or contact our support desk on 1800 571 125.